Refund Policy

1. 30-Day Money-Back Guarantee

You may request a refund within 30 days of your purchase if the purchased software does not match its advertised description, features, or functionality.

To qualify, the issue must involve a material difference between what was advertised and what the product actually provides. Please contact our support team with a description of the discrepancy so we can review your request.

2. Lifetime Technical Issue Guarantee

If you experience a genuine technical issue that prevents your purchased software from functioning as intended, our support team will work with you to troubleshoot and resolve the problem.

If our support team cannot resolve the issue, you may request a refund at any time, even after the 30-day period has expired.

This guarantee applies to technical issues related to the software itself. It does not generally cover issues caused by unsupported hardware, incompatible system configurations, misuse, or factors outside our reasonable control.

3. How to Request a Refund

To submit a refund request, please follow these steps:

1. Contact our support team at support@gogrowtools.com .
2. Include your order details and the name of the purchased tool.
3. Explain the problem clearly. For technical issues, provide relevant error messages or screenshots when possible.
4. Cooperate with our support team so we can attempt to diagnose and resolve the issue.
5. If your request meets this policy's conditions, we will review it and process the refund if approved.

You can also visit our Contact Support page .

4. Refund Processing

Once approved, refunds will be issued to the original payment method whenever possible. The time required for the funds to appear in your account depends on your payment provider or financial institution.

Where applicable, access to the refunded product or its license may be revoked following the refund.

5. Situations Not Covered

Our guarantee generally does not cover:

• Change of mind or dissatisfaction unrelated to advertised specifications or a qualifying technical issue.
• Problems caused by unsupported operating systems, incompatible hardware, or failure to meet the product's stated system requirements.
• Issues caused by third-party services, software, or platforms outside our control, unless the product was expressly advertised as providing the affected functionality and fails to do so.
• Problems resulting from misuse, unauthorized modification, or use contrary to the product's instructions.

These exclusions do not limit any mandatory consumer rights applicable under the laws governing your purchase.

6. Abuse Prevention

We reserve the right to review refund requests and may refuse requests involving fraud, abuse of the guarantee, or materially false information, to the extent permitted by applicable law.

7. Legal Rights

This policy does not affect any mandatory consumer rights you may have under applicable law. Where local laws provide additional protections, those rights remain unaffected.